Job Description
Join our award-winning customer support team at Nexus Solutions! We're seeking passionate Remote Customer Service Specialists to deliver exceptional experiences from the comfort of your home office in Austin. As a key member of our CX team, you'll resolve inquiries, build customer loyalty, and contribute to our 98% satisfaction rate. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a tech-forward environment.
What We Offer:
- Full-time remote position with Austin-based team culture
- Competitive hourly pay + quarterly performance bonuses
- Health/dental/vision insurance after 60 days
- Professional development stipend ($1,200/year)
- Home office equipment stipend ($500)
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document cases in Salesforce with 99% accuracy
- Upsell products/services during 25% of interactions
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed monthly CSAT score targets (90%+)
- Participate in bi-weekly training and QA reviews
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in Zendesk/Salesforce CRM platforms
- Exceptional written and verbal communication skills
- Ability to type 45+ WPM with 98% accuracy
- Quiet home office with high-speed internet
- Availability to work flexible shifts (including weekends)
- Associate degree or equivalent experience required