Job Description
Join Boston's premier remote customer service team! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy flexible scheduling, comprehensive training, and career growth opportunities in a supportive virtual environment. Our cutting-edge tech stack ensures seamless client interactions while maintaining work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams on process improvements
- Participate in ongoing product knowledge workshops
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated workspace with ergonomic equipment
- Ability to work independently while collaborating digitally
- Flexible availability including evenings/weekends