Job Description
Join Nashville's fastest-growing tech firm as a Remote Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional support from home while building meaningful connections with our global clientele. Enjoy competitive pay, comprehensive benefits, and flexible hours in a 100% remote environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using Salesforce CRM and escalate complex issues
- Collaborate with product teams to improve service workflows
- Meet daily KPIs for response time and resolution efficiency
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Experience in SaaS or tech support preferred
- Available to work flexible shifts including weekends