Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist! Coastal Connect Solutions is seeking passionate individuals to deliver exceptional support from the comfort of your Virginia Beach home. As a key member of our virtual support hub, you'll resolve inquiries with empathy and efficiency while enjoying competitive compensation, comprehensive benefits, and a flexible schedule. If you thrive in dynamic environments and possess outstanding communication skills, this is your opportunity to grow with a company that values your professional development and work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions and maintain detailed case records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet or exceed monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal and written communication skills
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating with virtual teams
- Strong problem-solving skills and attention to detail
- Flexible availability including evenings and weekends as needed