Job Description
Join GlobalConnect Solutions as a Remote Customer Service Specialist and deliver exceptional experiences from the comfort of your home office in Tulsa, OK! We're seeking empathetic professionals to support our growing client base with seamless resolution and personalized care. Enjoy flexible hours, comprehensive training, and a supportive virtual team environment while making a real impact. No commute required – just your dedication to excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and precision
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to address complex issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including CSAT and resolution times
- Participate in ongoing training to refine product knowledge
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Quiet, dedicated home office setup with reliable internet
- Ability to work independently while collaborating virtually
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends as needed