Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy the flexibility of working from home while making a meaningful impact in the heart of New Orleans' thriving business community. Our comprehensive training program ensures you'll have all the tools to succeed.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Document interactions accurately in ticketing systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (AHT, CSAT)
- Identify upsell opportunities for premium services
- Participate in weekly team improvement sessions
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Strong typing skills (40+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Excellent communication skills in English
- Ability to work flexible shifts (including weekends)
- Proficiency with CRM software