Job Description
Join our award-winning team as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home office! At Apex Solutions Group, we empower professionals to thrive in flexible work environments while serving Fortune 500 clients. This fully remote role offers competitive compensation, comprehensive benefits, and career growth opportunities in Raleigh's thriving tech corridor.
We're seeking empathetic communicators with a passion for problem-solving to handle inbound customer inquiries, resolve technical issues, and maintain high satisfaction metrics. Our ideal candidates bring 2+ years of customer experience and thrive in virtual collaboration settings.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ resolution rate
- Utilize CRM systems (Salesforce) to document interactions and track performance metrics
- Collaborate with technical support teams to resolve complex product issues
- Identify upsell opportunities and cross-reference customer needs with service offerings
- Maintain detailed case notes and follow up on unresolved issues within SLA
- Participate in bi-weekly virtual training sessions to refine product knowledge
- Adhere to PCI compliance standards when handling sensitive customer data
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficient with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional written and verbal communication skills with neutral dialect
- High-speed internet connection (minimum 25 Mbps) and quiet home office space
- Ability to work independently while meeting strict performance targets
- Technical aptitude for troubleshooting software and connectivity issues
- Valid US work authorization and reliable equipment (headset, webcam)
- Flexibility to work rotating weekends and holidays during peak seasons