Job Description
Are you a motivated individual looking for a stable full-time remote position? Horizon Support Hub is currently hiring dedicated Customer Service Representatives to join our growing team. We specialize in providing top-tier support for our clients and offer a comprehensive benefits package including equipment provided upon hire.
Enjoy the flexibility of working from home while contributing to a dynamic team environment. This is an excellent opportunity for those seeking a career in customer relations with no prior experience required.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on empathy and professionalism.
- Resolve customer issues and complaints efficiently, aiming for a 100% first-contact resolution rate.
- Utilize the provided CRM software to accurately document customer interactions and maintain detailed records.
- Assist clients with product information, account troubleshooting, and technical support solutions.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required; Associate's degree or equivalent experience preferred.
- Reliable high-speed internet connection and a modern computer (we provide equipment for eligible candidates).
- Excellent verbal and written communication skills with a neutral accent.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Must be available to work full-time hours, including weekends or evenings as needed.