Job Description
Join our award-winning team as a Remote Customer Service Specialist in Oklahoma City! We're hiring immediately for motivated individuals to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits package, and flexible schedule while making a real impact. No commute required – all you need is a quiet workspace and reliable internet.
What We Offer:
- Full-time remote position with benefits (health/dental/vision)
- Paid training and career advancement opportunities
- Equipment stipend for home office setup
- Performance-based bonuses
- Generous PTO and paid holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with technical teams to resolve complex product/service issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in weekly team meetings and ongoing training
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Typing speed of 40+ WPM with strong attention to detail
- Proficiency with CRM platforms (Salesforce experience ideal)
- Exceptional communication skills (written/spoken)
- Self-motivated with ability to work independently
- Reliable high-speed internet and quiet home office space
- Available to work flexible shifts including evenings/weekends