Job Description
Are you a dedicated professional seeking the flexibility of a work from home opportunity? Apex Connect Support is urgently hiring for remote Customer Service Representatives based in Oakland, CA.
We are looking for empathetic problem solvers to join our team. In this role, you will be the voice of our brand, assisting clients with inquiries and ensuring their satisfaction. Enjoy a fully remote setup with competitive pay and career growth opportunities.
Responsibilities
- Handle high volumes of incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a professional and positive tone.
- Enter and update customer information accurately in our CRM systems.
- Identify and escalate complex issues to senior management when necessary.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Reliable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including weekends and holidays.