Job Description
Join Nexus Solutions Inc., a leader in digital innovation, as a Remote Customer Service Specialist based in New York. We're seeking empathetic professionals to deliver exceptional support experiences while working from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule—all while making a meaningful impact on our clients' success. Our team fosters a culture of growth and collaboration, with ongoing training and advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage and update customer accounts in Salesforce CRM system
- Collaborate with technical teams to resolve complex product issues
- Document all interactions and maintain accurate case records
- Identify upsell opportunities based on customer needs
- Participate in weekly team meetings and training sessions
Qualifications
- 2+ years of customer service experience in a remote setting
- Proficient in CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office
- Associate degree or equivalent experience
- NYC residency required for local compliance