Job Description
Join our award-winning team as a Remote Customer Service Specialist in Jacksonville, FL! We're offering a competitive salary plus a $3,500 sign-on bonus for qualified candidates who start before December 31st. Enjoy the flexibility of working from home while delivering exceptional service to our valued clients.
What We Offer:
- Comprehensive benefits package (health/dental/vision)
- Professional development and growth opportunities
- Latest tech equipment provided
- Collaborative virtual team environment
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM system with detailed accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Proactively identify process improvement opportunities
- Maintain deep product knowledge across service catalog
- Participate in weekly team training and coaching sessions
Qualifications
- Minimum 2 years customer service experience
- Proficient with CRM systems (Salesforce experience preferred)
- Excellent written and verbal communication skills
- High-speed home internet connection required
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Associate degree or equivalent experience