Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and become an essential part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional service to our diverse client base from the comfort of your Fort Worth home. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment while making real impact. If you're passionate about problem-solving and thrive in remote settings, this is your opportunity to grow with an industry leader.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and patience
- Resolve customer inquiries regarding products, services, and billing via phone/email/chat
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to contribute to team revenue goals
Qualifications
- 2+ years customer service experience in remote/inbound roles
- High school diploma or equivalent; college degree preferred
- Exceptional communication skills with clear articulation
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual certification a major plus