Job Description
Join Boston Connect Solutions as a Remote Customer Service Specialist and become part of our award-winning support team! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of their home office. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities while serving Boston's vibrant business community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Meet monthly performance metrics including CSAT and resolution targets
- Participate in continuous training to refine service skills
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- High school diploma or equivalent; college degree preferred
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating virtually
- Strong problem-solving abilities with calm demeanor under pressure