Job Description
Join Nashville's premier customer experience team as a Remote Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support from the comfort of your home office. Why work with us? Competitive pay, comprehensive health benefits, flexible scheduling, and a supportive virtual team environment. What you'll love: No commute, modern equipment provided, and opportunities for career growth in our expanding Nashville-based company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining client confidentiality
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvements through regular feedback sessions
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication with neutral accent
- High-speed home internet (minimum 25 Mbps) and quiet workspace
- Ability to multitask across multiple communication channels
- Flexibility to work evenings/weekends based on business needs
- High school diploma or equivalent; college degree preferred