Job Description
Join Boston Connect Solutions' elite remote customer service team and become the voice of innovation for Boston's thriving tech sector. We're immediately hiring passionate individuals to deliver exceptional support experiences from the comfort of your home office. As a key member of our 24/7 support hub, you'll drive customer satisfaction while advancing your career in a dynamic, growth-oriented environment.
Enjoy competitive pay, comprehensive benefits, and ongoing training opportunities. Perfect candidates will thrive in fast-paced settings and embody Boston's renowned customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve technical issues using proprietary CRM systems and diagnostic tools
- Document interactions accurately in Salesforce with zero tolerance for data errors
- Collaborate with Tier 2 support teams for complex technical escalations
- Meet/exceed 25 daily resolved tickets while maintaining quality standards
- Participate in monthly cross-functional training workshops
Qualifications
- Minimum 2 years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional communication skills with clear Boston-area accent fluency
- High-speed home internet (50+ Mbps) and quiet workspace
- Ability to work flexible shifts including weekends/holidays
- Technical troubleshooting experience for consumer electronics/software
- Bachelor's degree or equivalent professional certification