Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become the voice of our thriving e-commerce brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy a competitive salary, comprehensive benefits package, and flexible schedule while making a real impact on customer satisfaction. Apply today and join our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues, billing concerns, and product inquiries using CRM tools
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance metrics (handle time, resolution rate)
- Identify upsell opportunities and cross-sell relevant products/services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with neutral American English accent
- High-speed internet connection and quiet home office environment
- Ability to work flexible shifts including weekends and holidays
- Typing speed of 45+ WPM with 98% accuracy
- Associate degree or equivalent professional certification preferred