Job Description
Join our award-winning team as an immediate-hire Remote Customer Service Specialist in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support experiences while working fully remotely. Enjoy competitive pay, comprehensive benefits, and flexible scheduling in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges accurately using CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Maintain detailed customer interaction records in Salesforce
- Meet monthly performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience in remote/hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent verbal/written communication skills with neutral accent
- High-speed home internet and quiet workspace
- Ability to work evenings/weekends based on business needs
- Associates degree or equivalent professional certification
- Strong problem-solving abilities with attention to detail
- Positive attitude and resilience in high-volume situations