Job Description
Join Capital Connect Solutions, a leading remote-first service provider, as a Part-Time Customer Service Specialist. Enjoy flexible hours while delivering exceptional support to our prestigious client base across the nation. This fully remote position offers the perfect blend of work-life balance in the heart of Washington DC's professional landscape.
We're seeking empathetic communicators who thrive in virtual environments. You'll represent iconic brands while working from the comfort of your home office, with comprehensive training and ongoing support provided. This role is ideal for students, career transitioners, or professionals seeking supplemental income without commuting.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with support teams to resolve complex escalations
- Meet monthly performance metrics for resolution times and satisfaction scores
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in remote or virtual settings
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office space
- Ability to work 20-25 hours weekly across flexible shifts
- Strong problem-solving and conflict resolution abilities