Job Description
Join NexusConnect Solutions as a Remote Customer Support Specialist and become part of our award-winning team! We're seeking dynamic individuals to deliver exceptional service to clients across Washington. This flexible part-time role (20-25 hours/week) allows you to work from anywhere in the state while supporting our growing tech client base. Enjoy a competitive hourly rate, comprehensive training, and opportunities for career growth in a supportive virtual environment.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with exceptional professionalism
- Document cases accurately in Salesforce CRM while maintaining SLAs
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities for premium service packages
- Contribute to process improvements through regular feedback sessions
- Maintain 95% customer satisfaction score metrics
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office space
- Ability to work independently while collaborating effectively
- Available for flexible hours including weekends as needed