Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home in Charlotte! We're seeking passionate individuals to become the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy a flexible remote schedule, comprehensive benefits, and career growth opportunities in a tech-forward environment.
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails for Fortune 500 clients
- Resolve billing, technical, and product inquiries using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk preferred)
- High-speed internet connection and quiet home office
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree preferred)
- US work authorization and North Carolina residency