Job Description
Join Boston's premier remote customer service team and deliver exceptional support from the comfort of your home. We're seeking passionate individuals to represent leading Boston-area brands while enjoying flexible schedules and competitive benefits. Our award-winning virtual training program ensures you're fully prepared to excel in this dynamic role.
This position offers growth opportunities within our expanding network of Boston-based companies. Enjoy stability with full-time benefits including health insurance, paid time off, and professional development stipends.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and billing concerns efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with Boston-based product teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in weekly virtual team meetings and training sessions
- Represent Boston-area brands with exceptional service quality
Qualifications
- Minimum 1 year customer service experience in a remote environment
- High-speed internet connection and quiet home office space
- Proficiency with CRM software (Salesforce preferred)
- Strong typing skills (minimum 40 WPM) and multitasking ability
- Excellent verbal communication skills and Boston-area cultural awareness
- Ability to work independently while collaborating with virtual teams
- Flexibility to work evenings/weekends based on business needs
- Valid US work authorization and reliable technology setup