Job Description
Join Delta Support Solutions as a Remote Customer Service Specialist and become a vital part of our award-winning team! We're seeking passionate individuals in the New Orleans area to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in our community.
As a leader in customer support innovation, we provide all necessary equipment and training to ensure your success. Our culture prioritizes work-life balance, professional growth, and recognition for outstanding performance. If you're ready to build a rewarding career without the commute, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using our CRM system and knowledge base
- Process orders, returns, and exchanges accurately while maintaining quality standards
- Collaborate with technical teams to resolve complex customer escalations
- Document interactions and identify opportunities for process improvements
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Exceptional communication and active listening skills
- Proficient in CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home workspace
- Ability to type 40+ WPM with strong attention to detail
- Flexible schedule availability including evenings and weekends
- Positive attitude and resilience in handling challenging situations