Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist in Dallas! Enjoy the flexibility of working from home while delivering exceptional service to Fortune 500 clients. We offer comprehensive training, competitive benefits, and a collaborative virtual environment. As a key member of our Dallas-based team, you'll be part of a company recognized for employee satisfaction and innovation in customer experience.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 2 years of customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- High-speed home internet (minimum 25 Mbps) and quiet workspace
- Ability to work independently while collaborating in virtual team settings
- Strong problem-solving skills and patience with complex technical issues
- High school diploma or equivalent; associate degree preferred
- Available to work flexible shifts including evenings/weekends