Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home! ConnectCare Solutions is seeking passionate Remote Customer Service Specialists in San Antonio to serve our growing client base. Enjoy flexible scheduling, comprehensive training, and a supportive virtual work environment while making a meaningful impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities for premium services
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Strong typing skills (35+ WPM)
- Quiet home office with reliable high-speed internet
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Bilingual (English/Spanish) certification is a plus