Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! Apex Solutions Group is seeking passionate Remote Customer Service Specialists to support our growing client base in Baltimore and beyond. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics including CSAT and resolution times
- Collaborate with cross-functional teams to resolve complex escalations
- Identify and report process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/hybrid setting
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends