Job Description
Join Boston's Premier Remote Customer Service Team! We're urgently hiring dedicated professionals to deliver exceptional customer experiences from home. As a leader in Boston's service industry, we offer a supportive virtual environment with competitive benefits and growth opportunities. If you're passionate about problem-solving and thrive in remote settings, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Continuously improve knowledge of products/services
- Identify upsell opportunities to enhance customer relationships
- Adhere to data security protocols and company policies
Qualifications
- Minimum 2 years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software and remote work tools
- High-speed home internet connection required
- Ability to work independently in a virtual setting
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends