Job Description
Join Express Pay Solutions and transform your career with our industry-leading remote customer service opportunities! We're seeking motivated professionals in Louisville, KY to deliver exceptional support while enjoying the freedom of work-from-home flexibility. With our revolutionary daily pay system, you'll receive your earnings every single day via direct deposit - no more waiting for weekly or bi-weekly checks! As a key member of our dynamic team, you'll handle inbound customer inquiries, resolve issues with empathy and efficiency, and contribute to our mission of delivering outstanding service. This contract position offers competitive hourly rates, comprehensive training, and the flexibility to work from anywhere in the Louisville metro area. Take control of your schedule and income while building valuable customer service experience that opens doors to future career growth.
Responsibilities
- Handle high-volume inbound customer calls, emails, and chats with professionalism and patience
- Resolve product inquiries, billing questions, and technical issues using CRM systems
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with support teams to resolve complex customer escalations
- Meet daily performance metrics including call quality and resolution targets
- Continuously update knowledge base through training modules and team huddles
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or call center experience
- Proficient in typing (35+ WPM) and navigating multiple software systems
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings and weekends
- Excellent communication skills with clear, professional phone etiquette
- Must reside in Louisville, KY metro area for local compliance