Job Description
Join FlexPay Solutions, a leader in fintech innovation, and become part of our dynamic remote team! We're seeking motivated Customer Service Specialists to provide exceptional support while enjoying the flexibility of 100% remote work with daily pay. No commute, no office politics – just consistent earnings and professional growth in a cutting-edge environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process payments, resolve billing discrepancies, and troubleshoot technical issues
- Document all interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Maintain compliance with PCI DSS and company security protocols
- Meet/exceed daily performance metrics including call time and resolution rate
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Type 45+ WPM with strong written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Pass background check and credit verification