Job Description
Join FlexiPay Solutions Inc., a pioneer in daily pay technology, and revolutionize how professionals access their earnings! We're seeking a Remote Customer Service Specialist to deliver exceptional support while enjoying the freedom of 100% work-from-home flexibility with same-day pay.
This role is perfect for self-motivated individuals who thrive in remote environments and value financial flexibility. No commutes, no office politics – just meaningful work with immediate compensation. Our platform empowers over 50,000 professionals nationwide, and we're looking for our next star to join our award-winning team.
Why You'll Love Working With Us:
- • Daily pay via our proprietary FlexiPay app
- • Comprehensive health benefits (Day 1 eligibility)
- • Professional development stipend ($2,000/year)
- • Equipment reimbursement ($500 setup)
- • Quarterly team-building virtual events
Responsibilities
- • Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- • Process payments and troubleshoot payment platform issues
- • Maintain 95%+ customer satisfaction score
- • Document cases in Salesforce with detailed resolution notes
- • Collaborate with billing department for complex payment escalations
- • Identify process improvement opportunities and submit enhancement requests
- • Complete 10+ daily payment verifications with 99% accuracy
Qualifications
- • 2+ years customer service experience in remote or hybrid setting
- • Proficiency in CRM platforms (Salesforce preferred)
- • Excellent written and verbal communication skills
- • Ability to troubleshoot payment processing systems
- • High-speed internet and quiet home office space
- • Flexibility to work rotating weekends (Sat/Sun shifts available)
- • Basic knowledge of PCI-DSS compliance standards
- • Valid US work authorization