Job Description
Join FlexPay Solutions as a Remote Customer Service Specialist and get paid daily while supporting our clients from anywhere in Milwaukee, WI, or North Carolina! We're hiring immediately for full-time remote positions offering competitive hourly pay with same-day payout options.
This role combines high-impact customer interaction with financial flexibility. You'll resolve inquiries, process transactions, and deliver exceptional service—all while enjoying the benefits of a remote work environment with no commute required.
What We Offer:
- Daily pay options (next-day transfer available)
- Full-time remote position with flexible scheduling
- Comprehensive paid training and certification
- Health benefits and 401(k) matching
- Career advancement into senior roles
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Process payments and resolve billing inquiries
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with support teams for complex issue escalation
- Participate in weekly training and development sessions
- Maintain PCI compliance for sensitive financial data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or financial services experience
- Exceptional verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Experience with remote work tools (Zoom, Slack, etc.)