Job Description
Join FlexiPay Solutions and transform your career with our 100% remote Customer Service Specialist role! We're urgently hiring motivated professionals in the Miami area to deliver exceptional support from home. Enjoy the flexibility of remote work with the security of daily pay—no more waiting for biweekly checks! Our cutting-edge platform connects you with Fortune 500 clients while providing comprehensive training and career growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 30-minute response time
- Process orders, returns, and refunds using Salesforce CRM system
- Maintain 95% customer satisfaction score through personalized support
- Document interactions and update client profiles in real-time
- Collaborate with team leads to improve service protocols
- Meet/exceed daily performance metrics (25+ resolved cases)
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Proficient in CRM tools (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (including weekends)