Job Description
Join our award-winning remote team as a Night Shift Customer Specialist! We're hiring immediately for motivated professionals in Charlotte, NC to deliver exceptional customer support during evening hours. Enjoy the flexibility of working from home with all equipment provided – including laptop, headset, and software. No commute, no office politics, just impactful work in a supportive environment.
This role offers competitive pay, comprehensive benefits, and career growth opportunities. If you're a night owl with exceptional communication skills and a passion for helping others, we want to hear from you today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with global teams to address complex technical issues
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Proactively identify process improvements and share feedback
- Adhere to strict security protocols for customer data
Qualifications
- Minimum 1 year customer service or technical support experience
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with accuracy
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Ability to work independently during night hours
- Strong problem-solving and conflict resolution skills