Job Description
Join our award-winning team as a Remote Customer Support Specialist in Detroit! We're urgently seeking tech-savvy individuals to deliver exceptional service to our global clientele. This flexible-hours role offers competitive compensation and full benefits. Work from anywhere in the US while making a real impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Master our proprietary CRM system and troubleshooting protocols
- Collaborate with cross-functional teams to escalate complex issues
- Document all interactions in Salesforce with precision and timeliness
- Identify upsell opportunities for premium services
- Maintain 24/7 availability during assigned shifts
Qualifications
- 2+ years customer support experience in remote environments
- Proficiency with Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed home internet required (minimum 50 Mbps)
- Flexibility to work evenings/weekends based on business needs
- Associate degree or equivalent professional certification