Job Description
Launch your career with TechSolutions Inc. – a remote-first company revolutionizing customer experience! We're seeking passionate Entry Level Customer Support Specialists to join our dynamic team from anywhere in Pennsylvania or Illinois. Enjoy 100% remote work, competitive benefits, and growth opportunities in a supportive digital environment. No commute, flexible hours, and comprehensive training provided. Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and provide product support using CRM tools
- Document interactions accurately in our ticketing system
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable working independently in a remote setting
- Basic computer proficiency with ability to learn new software
- Previous customer service experience a plus but not required