Job Description
Join Denver's premier remote-first customer service team and transform how we support our clients. As a Remote Customer Service Specialist at Denver Connect Solutions, you'll deliver exceptional experiences from your home office while enjoying Denver's vibrant culture without the commute. We're seeking empathetic problem-solvers who thrive in virtual environments to become the voice of our innovative tech brand.
Why You'll Love Working With Us: Flexible schedules, comprehensive benefits including medical/dental/vision, quarterly performance bonuses, and monthly virtual team-building events. All equipment provided – just bring your passion for helping others!
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email with 95% satisfaction rate
- Resolve complex technical issues using Zendesk and Salesforce platforms
- Document interactions in CRM with 100% accuracy for compliance tracking
- Collaborate with Tier 2 support on escalated cases within 2-hour SLA
- Identify process improvement opportunities and suggest solutions
- Maintain 99% attendance and punctuality in virtual environment
- Participate in weekly training sessions to master new product features
Qualifications
- 2+ years customer service experience in remote or virtual setting
- Proficiency with CRM software (Salesforce, Zendesk) required
- Excellent typing speed (45+ WPM) with clear verbal communication
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Associate degree or equivalent technical certification preferred
- Ability to work flexible shifts including weekends and holidays
- Proven conflict resolution and de-escalation skills
- Denver residency required for local tax compliance