Job Description
Join Detroit Connect Solutions as a Remote Customer Service Specialist and become the voice of our valued clients! We're seeking empathetic and tech-savvy professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while making a real impact on customer satisfaction. Our award-winning training program ensures you'll thrive in this vital role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed quality and productivity metrics
- Identify opportunities to improve customer experience
- Maintain product knowledge through continuous learning
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid US work authorization