Job Description
Join our award-winning remote team as a Customer Service Specialist! We're urgently hiring full-time professionals in the Baltimore area to provide exceptional support from home. All necessary equipment—including laptop, headset, and software—will be provided at no cost. Enjoy the flexibility of remote work while making a real impact on our clients' experiences. This is your opportunity to build a meaningful career with a company that invests in its people.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using proprietary CRM software
- Document all interactions accurately in our client management system
- Meet/exceed performance metrics including first-contact resolution and satisfaction scores
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or virtual environment
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Reliable high-speed internet connection and dedicated workspace
- Ability to work independently while maintaining strong team collaboration
- Maryland residency required (Baltimore area preferred)