Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist in St. Louis! We provide all necessary equipment including a high-end laptop, headset, and ergonomic workstation. Enjoy a flexible remote schedule while delivering exceptional service to our global clientele.
Why Apply?
• Competitive salary + performance bonuses
• Comprehensive health benefits
• Career advancement opportunities
• Paid training and certifications
• Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize provided CRM software to document interactions and track cases
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics including handle time and first-contact resolution
- Identify process improvements to enhance customer experience
- Maintain detailed knowledge base of products and services
Qualifications
- 2+ years customer service experience in remote/virtual environment
- Proficient with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to troubleshoot technical issues with minimal supervision
- High-speed internet connection at home office
- Previous experience with Zendesk or Salesforce preferred
- St. Louis residency required for local support coordination