Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking a dedicated Remote Customer Service Specialist to provide exceptional support to our clients. This flexible part-time opportunity allows you to work from anywhere in Atlanta while maintaining a healthy work-life balance. With competitive pay and comprehensive training, you'll thrive in a dynamic environment where your contributions directly impact our success. Key benefits include: flexible scheduling (15-25 hours/week), remote work setup provided, and career growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using knowledge base and troubleshooting protocols
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including response time and customer satisfaction scores
- Participate in bi-weekly virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or remote support experience
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear, articulate written and verbal abilities
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet connection and quiet home office space
- Ability to work independently with minimal supervision