Job Description
Join our award-winning team as an immediate hire Customer Service Specialist! We're seeking motivated professionals to provide exceptional remote support from Sacramento. Enjoy competitive pay, comprehensive benefits, and a flexible home office environment. No commute, no office politics – just impactful work helping clients achieve their goals.
What We Offer:
- Competitive salary ($45k-$55k) + performance bonuses
- Full benefits package (health/dental/vision)
- Home office equipment stipend
- Paid training & career development
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics
- Identify process improvement opportunities
- Participate in weekly team training sessions
- Uphold company SLA standards for response times
Qualifications
- Minimum 2 years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Strong written/verbal communication skills
- Ability to multitask in fast-paced environments
- Self-motivated with home office setup
- High school diploma or equivalent required
- US work authorization and CA residency
- Reliable high-speed internet connection