Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in San Francisco! We're seeking empathetic, tech-savvy professionals to deliver exceptional support from the comfort of your home. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while making a real impact. Immediate openings available!
Why NexusTech?
• Industry-leading training and career advancement
• Collaborative remote culture with virtual team events
• Cutting-edge tech stack and flexible PTO
• Health/dental/vision insurance + 401(k) match
Responsibilities
- Deliver empathetic, efficient support via phone, email, and chat
- Resolve technical issues and product inquiries
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95% customer satisfaction score
- Identify process improvement opportunities
- Adhere to data security and compliance protocols
Qualifications
- 1+ years customer service experience
- High-speed home internet and quiet workspace
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Comfort with multitasking in fast-paced environments
- Flexibility to work evenings/weekends as needed
- Valid CA work authorization