Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support from home while enjoying competitive pay, comprehensive benefits, and flexible scheduling. No commute required – just your dedication to making customers smile.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Masterfully navigate our proprietary CRM system to document interactions
- Collaborate with cross-functional teams to resolve complex escalations
- Proactively identify opportunities to improve customer journeys
- Maintain strict adherence to data security protocols
- Participate in bi-weekly performance reviews and skill development
- Contribute to knowledge base documentation and training materials
Qualifications
- Minimum 2 years customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Ability to work independently while thriving in virtual teams
- Flexible availability including evenings/weekends (rotating schedule)
- Passion for continuous learning and self-improvement