Job Description
Join our award-winning remote team as a Customer Service Representative and transform how businesses engage with their customers from the comfort of your home. At Coastal Connect Solutions, we empower exceptional talent with cutting-edge tools and comprehensive training to deliver world-class support. Enjoy flexible scheduling, paid training, career advancement opportunities, and a supportive virtual work environment.
Why Join Us?
- 100% remote work from anywhere in Virginia Beach
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- Free equipment and high-speed internet reimbursement
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering exceptional customer experiences