Job Description
Join our award-winning customer team and deliver exceptional service from the comfort of your home office. Pacific Connect Solutions is seeking passionate Remote Customer Service Specialists to support our growing client base in Long Beach. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues effectively
- Meet or exceed monthly performance metrics for resolution times and CSAT scores
- Participate in ongoing product training and process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Excellent verbal/written communication skills and active listening abilities
- High-speed home internet connection and quiet dedicated workspace
- Strong problem-solving skills with ability to de-escalate situations
- Flexible availability including evenings and weekends as needed
- Must be legally authorized to work in the United States