Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to our Long Beach-area clients from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making meaningful connections. As a key member of our customer experience team, you'll resolve inquiries efficiently, build lasting relationships, and contribute to our industry-leading satisfaction rates. Why join us?
- 100% remote work with provided equipment
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with support teams to resolve complex issues
- Meet/exceed KPIs for response time and resolution rate
- Identify process improvements and share feedback
- Participate in weekly training and team meetings
Qualifications
- 1+ years customer service experience (remote preferred)
- Exceptional written/verbal communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk)
- High-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (rotating schedule)
- Must reside in Long Beach, CA metro area