Job Description
Join our award-winning customer service team and deliver exceptional support from the comfort of your home in Miami! We're seeking empathetic and tech-savvy professionals to represent our premium lifestyle brand. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact on customer satisfaction.
This fully remote position offers the perfect blend of work-life balance and career growth opportunities. You'll be part of a diverse, inclusive team dedicated to excellence and innovation in customer experience.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using our CRM system
- Collaborate with technical support team to troubleshoot complex issues
- Document interactions accurately in Salesforce and maintain detailed records
- Identify upsell opportunities and promote premium services
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- Minimum 2 years customer service experience in remote or hybrid environment
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication in English and Spanish (bilingual required)
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including weekends/holidays
- Strong problem-solving skills with attention to detail
- Previous experience in luxury retail or hospitality preferred
- Valid Florida driver's license for occasional local events