Job Description
Join Miami's premier remote customer service team and work from the comfort of your home! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while representing a brand that values Miami's vibrant culture. No commute required – just high-speed internet and a dedicated workspace.
Our remote team enjoys:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Virtual team-building events
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex escalations
- Participate in ongoing product training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office and CRM platforms
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Miami residency preferred (local knowledge valued)