Job Description
Join Delta Support Solutions as a Remote Customer Service Specialist and become an essential part of our award-winning team! We're seeking passionate individuals in the New Orleans area to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. Our cutting-edge virtual training and supportive culture ensure your success from day one. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet daily KPIs including average handle time and first contact resolution
- Participate in continuous improvement initiatives
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Quiet, dedicated home office with reliable high-speed internet
- Excellent communication skills and empathy-driven approach
- Ability to work independently with minimal supervision
- Previous experience with Salesforce or Zendesk preferred
- Must reside within 50 miles of New Orleans, LA