Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home! Delta Support Solutions is urgently seeking motivated Customer Service Specialists in New Orleans to handle inbound inquiries, resolve issues, and enhance customer satisfaction. We offer comprehensive training, flexible schedules, and a supportive remote work environment. If you're passionate about helping others and thrive in a dynamic setting, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to address complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required; college preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home workspace
- Ability to work independently and manage time effectively
- Must reside in New Orleans metropolitan area